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Dedicated<br>Internet Access<br>(DIA)

Dedicated
Internet Access
(DIA)

Product Details

Telstra PBS Dedicated Internet Access service provides dedicated internet link of various bandwidth for customers (mainly with transmission rate of 2Mbps and above) and directly connects to IP backbone network, resulting in fast and convenient high-speed internet services.

Application of Dedicated Internet Access

  • Internet service for enterprises
  • Website publishing
  • Deployment of mail servers
  • Video conference
  • Setting up IPSec VPN

Telstra PBS’s Dedicated Internet Access has high speed, stability and flexibility. It provides customers with quality and fast internet service and supports business development of enterprises.

Product Category

DIA Economy

Targeted customers:Small and medium size businesses

  • DIA Economy-Enterprise
  • DIA Economy-IDC

Features:

  • Customers could rent the local loop leased line from the local operators and apply the redundant protection in the access network segment using the Dual Access Lines
  • Customers can select the preferred upstream service providers with the flexibility to adjust the interface and the bandwidth types
  • Cost saving

 

DIA Professional

Targeted customers:IDC customers

  • DIA Professional-IDC

Features:

  • Provide diverse selection of the upstream Internet service providers
  • Provide the Internet bandwidth resource at the IDC site with the price advantage

 

DIA Standard

Targeted customer:Medium and large size businesses

  • DIA Standard-Enterprise
  • DIA Standard-IDC

Features:

  • Lower network latency is ensured using BGP multi-homed upstream Internet connection
  • Redundancy and high availability are ensured with the BGP Multi-homed upstream Internet connections
  • Customer could rent the leased line from the local operators and apply the redundant protection in the access network segment using the Dual Access Lines

 

DIA Advanced

Targeted customer:Well-founded premium customer, VIP customer

  • DIA Advanced-Enterprise
  • DIA Advanced-IDC

Features:

  • Customers could rent the leased line from the local operators and apply the redundant protection in the access network segment using the Dual Access Lines
  • Customers can select the preferred upstream service providers with the flexibility to adjust the interface type and the bandwidth type
  • Lower network latency is ensured using BGP multi-homed upstream access connection
  • Redundancy and high availability are ensured with the BGP Multi-homed upstream Internet access connections
  • Priority and quick response is given for the troubleshooting support and the disaster recovery.

Benefits

  • Rich resources; support multi-upstream BGP bandwidth; quality network
  • Telstra PBS’s core backbone network is stable and reliable
  • Local loop supports access from different operators and thus has higher diversity
  • DIA-IDC bandwidth optimally designed for data centre customers
  • Close cooperation between Telstra PBS and local operators and professional  project management mechanism help customers to focus on their business

Services and Commitment

Active Monitoring Service

Telstra PBS highly values customer’s experience. Our active monitoring system can provide real-time monitoring for the services that customers use. Once abnormality is detected, our after-sales service team will contact our customers immediately to confirm and solve the problem so as to ensure service quality.

Response Time of Services

Items  Normal customer VIP customer
Active monitoring service 24/7  24/7 
Hotline response time  <=15 seconds  <=15 seconds 
Response time to the fault reported by customer
(initial reply on time needed via phone or email)
<=45 minutes  <=15 minutes 
Actively monitor warning signals and inform customer (expect lead time required to fix the fault via phone or email) <=45 minutes  <=15 minutes 
Turn on ticket for customer <=20 minutes  <=10 minutes 
Confirm with customer that network service has returned to normal <=60 minutes  <=30 minutes 
Issue fault report <=5 working days  <=3 working days